Ways to Cancel Urban Air Membership: Online, Mail and More

Ways to Cancel Urban Air Membership: A Complete Guide

If you no longer visit Urban Air Adventure Park or want to stop paying monthly membership fees, you may be wondering about the best ways to cancel Urban Air membership. Whether you purchased a membership for yourself or your child, understanding the cancellation process can help you avoid unnecessary charges and confusion.

Urban Air offers different membership plans, and the rules for ending them depend on the agreement you accepted when signing up. Some memberships have an initial six-month or twelve-month commitment, while others automatically renew after the original term.

The three main ways to cancel an Urban Air membership are completing the online cancellation form, mailing a written cancellation notice, or using the online cancellation link provided in an applicable renewal notice. However, you should first check whether your membership is eligible for cancellation.

This guide explains each method, the cancellation rules, what happens to recurring payments, and what to do if your membership continues to be charged.

Understanding the Urban Air Membership Cancellation Policy

Before submitting a cancellation request, it is important to understand Urban Air’s official Membership Agreement.

The agreement explains when members can cancel, how much notice is required, and which circumstances allow early termination.

Urban Air’s current published agreement includes several membership types:

Six-month membership with automatic renewal.
Six-month prepaid membership without automatic renewal.
Twelve-month membership with automatic renewal.
Twelve-month prepaid membership without automatic renewal.
Certain promotional memberships that convert to recurring plans.

These plans do not all work the same way.

Initial Membership Terms

An initial term is the minimum period you agree to when purchasing a membership.

For example, if you select a six-month recurring membership, you generally agree to pay for the full six-month initial term. A twelve-month membership carries a twelve-month commitment.

According to the published agreement, members generally cannot cancel during the initial term unless they qualify under specific exceptions, such as death, disability, or permanent relocation.

This means simply changing your mind or not visiting the park regularly does not automatically end your payment obligations.

Automatic Membership Renewal

Some Urban Air memberships automatically renew after the initial commitment.

For example, a six-month recurring membership can move into a month-to-month renewal period after the first six months. A twelve-month recurring membership can also continue monthly after its initial term.

If you do not want to continue paying, you must submit a cancellation request through an accepted method.

Do not assume that your membership will end automatically when the initial commitment finishes.

Prepaid Memberships

Prepaid memberships are different because you pay the agreed membership cost upfront.

Urban Air offers prepaid options with six-month and twelve-month terms. According to its agreement, these memberships generally expire at the end of the initial period without automatically renewing.

However, promotional offers may have different conditions. Always check your specific agreement before assuming that no further payment will occur.

3 Ways to Cancel Urban Air Membership

There are several ways to submit a cancellation request, but Urban Air’s published Membership Agreement identifies specific accepted procedures.

Here are the three options to understand.

1. Cancel Urban Air Membership Online

Urban Air Trampoline and Adventure Park, 2825 S Glenstone Ave, Springfield, MO 65804, US – MapQuest

mapquest.com

Using the online cancellation form is one of the most convenient options.

Urban Air’s Membership Agreement directs members to the online form available through its membership cancellation website.

Follow these steps:

Open the Urban Air membership website.
Review the Membership Agreement and locate the cancellation section.
Open the online cancellation form at UrbanAirMembership.com.
Follow the instructions displayed on the form.
Provide the membership and contact information requested.
Submit your cancellation request.
Save any confirmation or submission details provided.

Make sure the information matches the membership account. If you manage memberships for multiple children or family members, check that the request covers the correct members.

Important: Completing the online form does not necessarily mean your membership ends immediately. The effective date depends on your agreement and applicable cancellation rules.

Keep a copy of your submission confirmation so you can refer to it if a future payment appears.

2. Cancel by Sending a Written Notice Through Mail

Re-opening Continues Across Densely Populated New York And New Jersey Areas

If you prefer a traditional method, you can send a written cancellation notice by mail.

Urban Air’s published Membership Agreement provides the following mailing address:

Urban Air Membership Support

2350 Airport Freeway, Suite 505

Bedford, Texas 76022

United States

To make your request easier to process, include the following details:

Your full name.
Membership account holder’s name.
Email address associated with the membership.
Phone number associated with the account.
Relevant membership information.
A clear statement that you want to cancel the membership.
Your signature, if appropriate.

You can use this simple letter as a starting point:

Subject: Request to Cancel Urban Air Membership

To Urban Air Membership Support,

I am writing to request the cancellation of my Urban Air Adventure Park membership.

Please find my membership information below:

Account Holder Name: [Your Name]
Registered Email: [Your Email Address]
Phone Number: [Your Phone Number]
Membership Details: [Membership Information]

Please process my cancellation request according to the terms of my Membership Agreement.

I would also appreciate written confirmation of the cancellation and the effective date when my membership will end.

Thank you for your assistance.

Sincerely,

[Your Name]

Consider using a mailing service that provides tracking or delivery confirmation. This gives you a record showing when your notice reached the destination.

Remember that mailing a request does not guarantee immediate cancellation. Payments due before the effective cancellation date may still be collected.

3. Use the Cancellation Link in Your Renewal Notice

Another option may be available if Urban Air sends you an automatic renewal notice.

The company’s Membership Agreement specifically mentions a cancellation link in the renewal notice for certain promotional memberships.

If you receive such a message:

Open the renewal notice sent to your registered email address.
Read the message carefully.
Look for the membership cancellation link.
Open the link and follow the instructions.
Submit the required information.
Save the confirmation.

This option is particularly relevant to promotional memberships that convert into recurring monthly plans.

However, not every membership or renewal notice will necessarily provide the same cancellation option. Check the instructions in your actual notice and the agreement attached to your purchase.

Can You Cancel Urban Air Membership Before 12 Months?

This is one of the most important questions to understand before requesting cancellation.

The answer depends on your membership agreement.

If you have a twelve-month membership, Urban Air’s published agreement generally requires you to complete the initial twelve-month commitment before ordinary cancellation becomes effective.

The agreement identifies two important exceptions.

Death or Physical Disability

The agreement allows cancellation if the member dies or develops a physical disability that prevents them from receiving the membership benefits.

For a disability-related request, Urban Air requires written certification from a licensed physician. The certification must establish a qualifying physical disability within the physician’s scope of practice.

In the event of an eligible cancellation, future monthly payments after the relevant cancellation date or receipt of the required certification may be waived under the agreement.

Permanent Relocation

You may also qualify for early cancellation if you permanently move your residence more than 25 miles from any Urban Air Adventure Park nationwide.

However, you must provide acceptable written verification of your move.

Examples of documents that may help establish a permanent move include:

A recent utility bill showing your new address.
A lease agreement.
A mortgage or other residence document.
Another acceptable document confirming your new residence.

Contact Membership Support or follow the cancellation form’s instructions to determine which documents are accepted.

Important: The agreement requires acceptable written verification. Do not assume that temporarily staying somewhere else or moving a short distance automatically qualifies.

How Long Does Urban Air Membership Cancellation Take?

The time required to process a cancellation can depend on the method used, the membership type, and whether your request needs additional verification.

There is also a difference between submitting a cancellation request and the date your membership actually ends.

Under Urban Air’s published agreement, an eligible cancellation generally becomes effective at the end of the current initial or renewal term.

For example, if your initial membership period has already ended and you are in a monthly renewal period, your cancellation may not become effective until the end of the applicable renewal term.

The agreement also states that payments due before the effective cancellation date will be charged as scheduled.

To avoid confusion:

Submit your request as early as permitted.
Save your confirmation.
Check your registered email for updates.
Ask for the effective cancellation date.
Review your next scheduled billing date.

If you have not received confirmation, follow up through the official membership cancellation process rather than assuming the request has been completed.

What Happens After You Cancel Your Urban Air Membership?

Once Urban Air processes an eligible cancellation, your membership will eventually end according to the applicable agreement.

Here are some things to expect.

Membership Benefits Will End

After the effective cancellation date, you will no longer be eligible for the benefits associated with that membership.

This can include member admission benefits, discounts, and other membership privileges.

If you want to visit Urban Air again, you may need to purchase regular admission.

Monthly Payments Should Stop

Once your cancellation becomes effective, recurring membership payments should end.

However, payments that were already due before the cancellation effective date may still be collected.

Check your payment statements to ensure that billing stops when it should.

Refunds Are Not Guaranteed

Urban Air’s agreement states that membership payments are generally non-refundable, subject to the exceptions described in the agreement.

For example, unused membership benefits do not automatically create a right to a refund.

If you believe you were charged incorrectly after cancellation or qualify for an exception, contact Urban Air and provide your cancellation confirmation and payment details.

Prepaid Memberships May Have Different Rules

If you purchased a prepaid membership, you have already paid for the agreed term.

The agreement generally states that prepaid memberships expire when their initial term ends, without automatic renewal for the standard prepaid options.

Therefore, you may not need to submit a cancellation request for those plans.

Still, review your purchase confirmation, especially if you signed up through a promotional offer.

How to Stop Urban Air From Charging Your Card

If your main reason for canceling is to stop recurring payments, submitting a valid cancellation request is the most important step.

Simply removing your payment card or changing your bank account details is not a substitute for cancellation.

Urban Air’s agreement explains that members remain responsible for payments owed under the membership contract. Failed or reversed payments may also result in membership suspension or termination, and outstanding amounts may become due.

Use this approach instead:

Check your membership’s initial term.
Confirm whether you are eligible to cancel.
Submit the request using an accepted method.
Save proof of submission.
Request written confirmation.
Check your next billing date.
Review your bank or card statement afterward.

If an incorrect charge occurs after your cancellation becomes effective, contact Urban Air first and provide supporting records.

You can also contact your bank or card issuer to ask about disputing an unauthorized or incorrect transaction. A payment dispute does not automatically cancel the underlying membership agreement.

Common Problems When Canceling Urban Air Membership

Sometimes the cancellation process does not go as expected. Here are common issues and practical ways to address them.

The Online Cancellation Form Is Not Working

If the cancellation website does not load or submit your information, try these steps:

Check your internet connection.
Open the website in another browser.
Try using a desktop computer instead of a phone.
Check that the information you entered is correct.
Try again later if the website is temporarily unavailable.

If the issue continues, use the mailing method described in the Membership Agreement.

Urban Air Continues Charging You

If you submitted a cancellation request but still see a payment, first check the effective cancellation date.

The charge might relate to a payment that was due before your membership officially ended.

If the charge occurred after the effective date, contact Membership Support with:

Your cancellation submission date.
Your cancellation confirmation.
The effective cancellation date.
The date and amount of the disputed payment.

Ask Urban Air to investigate and explain the charge.

You Cannot Find Your Membership Agreement

If you do not remember which membership plan you purchased, search your email inbox for:

Urban Air membership.
Membership Agreement.
Payment confirmation.
Membership registration.
Automatic renewal.

The original confirmation may help you identify whether you have a six-month or twelve-month plan and whether it is prepaid or recurring.

If you cannot locate the agreement, ask Urban Air to provide the applicable membership details.

You Want to Cancel a Child’s Membership

Parents and guardians may need to manage memberships purchased for children.

Check the account holder information and determine whether the membership includes more than one member.

Make sure your cancellation request clearly identifies the relevant account and all memberships you intend to end.

Do not assume that canceling one member automatically cancels every membership associated with the account. Request confirmation of exactly which memberships will be affected.

Tips to Avoid Problems When Canceling Urban Air Membership

A little preparation can make the cancellation process easier.

Here are some useful precautions:

Read your agreement: Confirm the membership term and cancellation conditions before submitting a request.
Check your renewal date: Avoid waiting until after another payment becomes due.
Use an accepted cancellation method: Follow the procedure in the official agreement.
Keep written records: Save emails, confirmation pages, letters, and delivery receipts.
Check the cancellation date: Ask when your membership will officially end.
Review future payments: Check your bank statements after cancellation.
Avoid relying on verbal promises: Keep written evidence of important cancellation information.

These steps can help prevent misunderstandings about membership status and recurring charges.

9. Can You Cancel Urban Air Membership by Email or Phone?

According to Urban Air’s published Membership Agreement, standard membership cancellations cannot be submitted by telephone, email, or fax.

The agreement identifies these cancellation methods:

Complete the online cancellation form.
Mail a written cancellation notice.
Use the online account cancellation option where required by law.

This distinction is important because contacting customer support to ask about cancellation is not necessarily the same as submitting a valid cancellation request.

If you contact a local park or customer support team, ask them to explain your membership terms and direct you to the appropriate cancellation procedure.

10. Important Things to Know Before Canceling

Before submitting your request, remember these important points:

Question	What you should know
Can I cancel during the initial term?	Generally, no, except under the agreement’s specified exceptions.
Does membership renew automatically?	Some recurring memberships do.
Can I cancel online?	Yes, through the designated cancellation form.
Can I cancel by mail?	Yes, using the published Membership Support address.
Can I cancel by phone?	Not under the standard published agreement.
Are membership payments refundable?	Generally, no, subject to contractual exceptions.
Do prepaid memberships renew?	Standard six-month and twelve-month prepaid plans do not automatically renew.
Will payments stop immediately?	Not necessarily. The effective cancellation date matters.

Always check your own signed agreement because promotional memberships and location-specific arrangements may have different conditions.

FAQs

What Are the Ways to Cancel Urban Air Membership?

The main ways to cancel an Urban Air membership are completing the online cancellation form at UrbanAirMembership.com or mailing a written cancellation request to Urban Air Membership Support in Bedford, Texas. Certain promotional memberships may also provide a cancellation link in the renewal notice.

Can I Cancel My Urban Air Membership Online?

Yes. Urban Air’s Membership Agreement provides an online cancellation form at UrbanAirMembership.com. Follow the instructions, submit your information, and save any confirmation you receive.

Can I Cancel Urban Air Membership Before the Contract Ends?

Generally, you cannot cancel during the initial six-month or twelve-month commitment simply because you no longer want the membership. The agreement provides exceptions for qualifying death, physical disability, and permanent relocation more than 25 miles from any Urban Air Adventure Park.

Does Urban Air Membership Automatically Renew?

Some Urban Air memberships automatically renew after their initial term. Six-month and twelve-month recurring memberships generally continue on a month-to-month basis unless properly canceled. Standard prepaid memberships expire at the end of their agreed terms.

Can I Cancel Urban Air Membership by Email?

No. Urban Air’s standard published Membership Agreement does not accept cancellation requests by email. It identifies the online cancellation form and written notice by mail as accepted methods. Check your specific agreement for any legally required alternative.

Can I Cancel Urban Air Membership by Phone?

No. The standard agreement specifically excludes telephone cancellations. You can contact the company to ask questions, but you should submit your actual cancellation request through an accepted method.

How Do I Know If My Urban Air Membership Is Canceled?

Look for a cancellation confirmation or other written communication from Urban Air. Check that it identifies the correct membership and provides an effective cancellation date. You can also review your payment statements to confirm that recurring charges have stopped.

Will Urban Air Refund My Unused Membership Payments?

Not automatically. Urban Air’s agreement generally makes membership payments non-refundable, even if you do not use the membership. Certain contractual exceptions may apply, so contact Membership Support if you believe you qualify.

What Happens If Urban Air Keeps Charging Me After Cancellation?

Check whether the payment occurred before or after the effective cancellation date. If it occurred afterward, contact Membership Support with your confirmation and transaction details. If the issue remains unresolved, ask your bank or card issuer about disputing the charge.

Do I Need to Cancel a Prepaid Urban Air Membership?

Generally, no. Standard six-month and twelve-month prepaid memberships expire at the end of their initial terms without automatic renewal. However, check your purchase agreement because promotional passes may convert into recurring memberships.

Conclusion

Canceling an Urban Air Adventure Park membership requires understanding your membership agreement and following the correct cancellation procedure.

The easiest option for many members is to use the official online cancellation form. You can also send a written cancellation notice to Urban Air Membership Support. Certain promotional memberships provide a cancellation link through their renewal notices.

Before submitting your request, check whether your initial membership commitment has ended, confirm your eligibility, and review the next billing date.

Most importantly, save your cancellation confirmation and verify the effective date. Taking these precautions can help you avoid unnecessary confusion and recurring membership charges.

Ways to Cancel Urban Air Membership: Online, Mail and More